Terms & Conditions
Terms and Conditions
Wieport.nl is our website where you can purchase accessories for phones, tablets, and laptops. These terms and conditions apply when you, as a customer, place an order on our website. The agreement is between the buyer and Wieport.
When placing an order on wieport.nl, you are required to accept these terms and conditions. They apply only to purchases made on our website. By buying a product from Wieport, you agree to these terms.
Wieport reserves the right to cancel or modify orders. You will be notified in such cases. Orders may be canceled if incorrect information is provided regarding personal details or payment.
Wieport is not liable for incorrect prices, stock errors, pricing changes, image inaccuracies, or product description errors.
All content on wieport.nl is the property of Wieport and protected by intellectual property and trademark laws. This includes brand names, product names, images, graphics, layouts, and other information. None of this may be copied or used without written permission from Wieport.
Some product images are illustrative, meaning the actual product may differ slightly from the photos, though they will always accurately represent the item.
Personal Information
When visiting our website, we may collect certain data, such as viewed products or items added to your shopping cart. Wieport only views this information if you consent by accepting cookies.
Personal data is stored and used only for order fulfillment and communication. Data related to purchases is archived for 5 years for warranty purposes before being deleted.
All Wieport employees may access your data, but we never share personal data with third parties unless necessary for service delivery. Sensitive information is never stored or encrypted.
If you subscribe to our newsletter, your information will be used to send updates. You may unsubscribe anytime via email at [email protected] or through the unsubscribe link in the newsletter.
Prices & Payments
All prices include VAT.
Please ensure you provide correct details when placing your order to receive your confirmation email properly.
Payment options include:
iDEAL
Credit cards (Maestro, MasterCard, VISA, VISA Electron)
PayPal
Payment details are transmitted securely using SSL encryption, meaning they cannot be read by Wieport or anyone else.
Wieport does not process or store any bank or credit card information.
We reserve the right to change or remove payment methods at any time.
Promotions and discounts may be offered temporarily and can be modified or canceled by Wieport at any time.
If a product displays incorrect pricing or details, Wieport reserves the right to correct or cancel affected orders.
Delivery & Cancellation
Orders placed before 5:00 PM are shipped the same day. Most packages are delivered the next business day. Delivery times may vary due to external circumstances or delays.
Orders can be canceled before shipment. Once shipped, the buyer agrees to accept delivery. Cancellations are valid only upon confirmation from Wieport.
If a product is out of stock after purchase, Wieport will notify you, cancel the order, and refund the full amount.
Wieport is not responsible for errors in shipping details provided by the customer. In case of loss or damage during delivery, Wieport’s liability is limited to the order’s total value.
Shipping Costs
Letter mail:
Up to 20g – €0.83
20–50g – €1.66
50–100g – €2.49
100g–2kg – €3.90 (with Track & Trace)
Parcels up to 30kg: €6.50
Order Confirmation
After placing your order, you’ll immediately receive a confirmation email containing your order number, billing address, shipping address, and order summary.
If you need another copy, please contact us at [email protected].
Keep this confirmation as proof of purchase for warranty or return requests.
Returns & Exchanges
You may return a product within 14 days of receipt for a full refund and exchange it within 30 days. Contact [email protected] before returning any item.
To receive a full refund, the product must be returned in original packaging, unused, and undamaged. Refunds are issued within 14 days after we receive the returned product.
Return shipping costs are the buyer’s responsibility. For exchanges, Wieport covers the shipping cost of the new item.
If you discover a defect, contact us for further instructions.
Warranty & Complaints
Wieport provides a 1-year warranty (6 months for items with batteries or rechargeable components). The warranty covers manufacturing defects but excludes damage caused by misuse, falls, pressure, water, or normal wear and tear.
If your product was damaged during shipment or does not match your order, contact [email protected] within 30 days with your order number and description of the issue.
If no fault is found upon inspection, return shipping costs may be charged. Replacement products are provided with an equivalent model. If unavailable, a refund will be issued.
Failed Deliveries
In case of failed delivery (e.g., incorrect address, unclaimed, refused, or unknown recipient), Wieport will contact you to confirm details.
Depending on the reason:
Reason 1–2 (absent/no response): Re-shipping after payment of new delivery fee.
Reason 3–5 (incomplete/inaccessible/unknown address): Re-shipping after confirmation and payment.
Reason 6–7 (refused/not collected): No further action unless you contact us within 30 days.
Re-shipping costs are the same as the original delivery charge.
Ownership
All products remain property of Wieport until full payment has been received.
Any fraudulent activity will be reported to the authorities, and Wieport reserves the right to cancel suspicious orders.
Force Majeure
In cases such as war, natural disasters, strikes, government actions, or other unforeseen events beyond our control, Wieport shall not be held liable for delays or non-performance.
Governing Law & Jurisdiction
These terms are governed by Dutch law. Dutch courts have exclusive jurisdiction over disputes arising from these terms or your use of the website.
Changes to the Terms
Wieport reserves the right to modify these Terms & Conditions at any time. Updates will be posted on the website and take effect immediately upon acceptance or 30 days after notification.
Invalidity
If any part of these Terms is found invalid or unenforceable by a competent court, the remaining provisions will remain valid and enforceable to the fullest extent permitted by law.